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customer success – digital behavioral health

Ginger scales their credentialing with Medallion

Ginger & Medallion

Ginger is a leading mental health app that connects patients with health coaches and therapists across the United States. With a team of over 250 providers, Ginger has seen rapid growth in the past few years. They have been identified by the World Economic Forum as a Technology Pioneer and a top 10 Most Innovative Companies in Healthcare by Fast Company.

The Problem

Like many healthcare organizations, having command over provider network data is crucial to business operations. Everything from matching patients with the best providers to running medical billing depends on accurate and accessible provider data. Yet the standard in provider data management are paper documents, and if lucky, spreadsheets. This is not conducive to running efficient processes, let alone at an organization that’s rapidly growing.

As Ginger scaled and reached hundreds of providers, even simple tasks like looking up all providers licensed in a given region were beginning to take inordinate amounts of time. Part of the issue was that their provider data was in multiple disparate locations, and while that worked fine early on, by the time they broke several hundred providers, simple tasks like retrieving data on a single provider could take up to 45 minutes of digging.

With an aggressive 2021 provider hiring plan, every minute of operational time counts.

Introducing the Medallion Solution

Medallion has enabled Ginger to consolidate all provider data into one easy-to-use platform. This makes accessing data signficantly faster. Irina says “I’m actually spending the same amount of time working with our provider data as before, which amounts to about 2 hours a day in Medallion. But I’m in the platform that long because it allows me to do so much more with the data than before.”

Ginger estimates they have reduced operational time spent on provider management tasks by 78%

Results

Multiple teams within Ginger are seeing performance gains with Medallion. For the Support team, instead of going to different places for NPI numbers, CAQH logins, demographic data, licensure info, payer data, and passwords, they accesses it all in one place. This is leading to faster triaging of support tickets. And the Operations team gets greater visibility into the status of enrollments and licenses in progress. Medallion’s integrations with hundreds of primary sources have also enabled automatic license verification, reducing time spent from Ops by 78%.

Since implementing Medallion, Ginger has continued to grow as a market leader in digital mental health. Most recently Ginger closed a Series E financing at a valuation over $1 billion.

I would recommend Medallion to anyone in clinical operations because it substantially improved our data integrity. We were able to eliminate several spreadsheets and now exclusively use Medallion for maintaining provider data. We like Medallion for the centralized tracking of licensing and credentialing data and the ability to provide visibility across teams on the progress of our providers with payers and state boards.
Irina Shtemler, Compliance Manager
ginger
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